PETCAGES4LESS.com

Note - Our products ship from various locations. Please contact customer service for the appropriate return address
information. Pet Cages 4 Less Inc will not be responsible for returns sent to the wrong address.

CUSTOMER SERVICE HOURS: Monday- Friday 8 AM to 5 PM Central Time.

OUR CURRENT TIME: Click here

PAYMENT METHODS: Checks or Money Orders accepted. Sorry no C.O.D.'s

ORDER TRACKING: Click Here

ADDITIONAL PRODUCT INFORMATION: Click Here

ASSISTANCE WITH YOUR ORDER: Click Here

RETURN POLICY:

Your satisfaction is guaranteed, If you are not completely satisfied with your purchase you may return it within 30 days
of the date received for a full refund, less the cost of initial shipping - customer is also responsible for cost of return
shipping. If you prefer, we will send you a label to return on your account (our rates are generally lower due to volume
discounts). In addition. please note that certain vendors charge PC4L a 15% restocking fee (on items shipped direct) which
will be deducted from the refund. In all cases, you will only be charged for actual costs incurred by PC4L relating to your
order. We do not accept returns on any product that has been used and returns must be received in the original packaging
in new condition. All sales are final on blemished, clearance, and custom products (i.e. manzanita perches, etc.) - this does
not apply to items on sale. Blemished and clearance products are sold 'As Is'. Note - Our products ship from various
locations. Please contact customer service for the appropriate return address information. Pet Cages 4 Less Inc will not be
responsible for returns sent to the wrong address.

SHIPPING:

Regular shipping NORMALLY takes 7 days or less to anywhere in the 48 contiguous United States. Items sent from our
warehouse are GENERALLY shipped within 24-48 hours and are sent via GROUND (Some items are shipped directly
from the manufacturer). Multiple product orders that are, by themselves, normally shipped ground, may be shipped
freight and freight rules will apply. For products shipped freight (see product header to learn if your order is shipped freight) the
following rules apply:

Freight Rules -

1. The consignee must be able and willing to assist driver in removing the shipment from the truck. Liftgate service is NOT included
but may be ordered for an additional fee.
2. The driver will NOT deliver inside without an additional charge and the driver will NOT go up stairs (must have
elevator).
3. The customer MUST BE HOME for delivery (you will be contacted by the trucking company
to arrange a
time).
4. Customer MUST note the condition of the product(s) on the delivery receipt form when signing for it. Damaged claims,
which are not noted on the delivery receipt, will be rejected by the trucking company. If you cannot inspect the product
at the time of delivery, sign for it and attach the message 'Possible Concealed Damage'.
NOTE - Free shipping on freight may not apply to interline points (locations not serviced directly by the main freight
carrier we use). You will be contacted in this event.

EXPEDITED SHIPPING:

Sometimes you need it fast! For expedited shipping quotes please call 1-888-CAGE-4-LESS (224-3453) or Click Here
for a quote.

If you intend to order regardless, you may:

1. ORDER ONLINE as you normally would (you will not see any shipping options)

2. SEND US AN EMAIL or call 1-888-CAGE-4-LESS (224-3453) and mention:
* Your Order Number (the 5-digit number from your confirmation page)
* How quickly you would like to receive your purchase
* Which items from your order you would like expedited (ex: "cage only" or "all items expedited")
* Your preferred contact method to receive a quote (email or phone)

3. YOUR CREDIT CARD WILL BE CHARGED SEPARATELY for the difference in shipping, only AFTER we receive
your quote acceptance.

PLEASE NOTE: If a confirmation is not received within 12 hours, the order will be sent regular Ground.

NOTE - Expedited shipping is guaranteed or we will refund the additional cost of the expedited shipping. Refused
shipments because of late delivery will be subject to our standard return policy - no exceptions!

INTERNATIONAL SHIPPING (and orders shipped outside the 48 contiguous states):

Normal shipping only applies to the continental United States. For shipping outside the continental United States please
call 1-888-CAGE-4-LESS (224-3453) or Click Here for a quote. For orders that qualify for free shipping, you will be
given credit for the cost of shipping to the nearest port within the continental United States and only quoted the
difference.
NOTE - For all international shipments, customer is responsible for any duties and tariffs.

ITEMS DAMAGED IN SHIPPING:

We ship by the most efficient means possible. However, damage occasionally occurs.

The customer must inspect the delivered item(s) for damage (both external and not visible from the outside) and report
any such damage to Pet Cages 4 Less, Inc. within 48 hours (2 business days) of receipt. Save all of the packaging and
packing materials and call our customer service department at 1-888-CAGE-4-LESS (224-3453) or Click Here. We will
replace damaged and/or defective parts at no cost to you! DO NOT REFUSE the shipment or you will be charged for
a standard return.
(Note - in some cases the parts may need to be ordered and will arrive on the next container from the factory)

CANCELLATIONS:

Should there be a need to cancel an order, please call 1-888-CAGE-4-LESS or Click Here.
You will be given a control number verifying the cancellation request.

NOTE - Custom orders may not be canceled (i.e. manzanita perches, etc.) once order has been placed with vendor. Orders
that have already shipped will be subject to our standard return policy!

OUT OF STOCK ITEMS:

You will be notified if an item you purchased is out of stock (this does not apply to items received weekly from our
vendors). You will be offered the opportunity to substitute or ship without, we do not ship back orders. (This does not
apply to larger ticket items such as cages)

WARRANTIES AGAINST MANUFACTURER DEFECTS:

We carry fine cage lines, however sometimes manufacturer's defects do occur. If you have any issues please contact us
within 30 days of the date received. 1-888-CAGE-4-LESS.

GENERAL:

Products may not be exactly as depicted (i.e. colors, features, etc.). If you are purchasing an additional product to match
an existing product purchased from PC4L, please email Click Here or call 1-888-CAGE-4-LESS. We will verify the
product brand you received previously and ship the same if available (you will be notified if not available prior to
shipping). Please note that colors will vary slightly by batch.

PRIVACY POLICY:

We created this policy to demonstrate our firm commitment to ensuring your privacy. If any of your concerns regarding
privacy are not addressed here, you can Click Here with any additional questions.

ORDER PROCESSING: When you place an order with us, we need to know your name, mailing address, phone number,
email address, credit card number, and expiration date in order to process your order and communicate with you regarding
the status of your order. We may also use this information to notify you of special offers that we think may be of interest
to you. None of the information you provide us is given or sold to third-party organizations.

CATALOG REQUESTS: When you request a catalog, we need to know your name and mailing address in order to mail
you the catalog. We may also use this information to mail you future catalogs and notify you of special offers we think
may be of interest to you. None of the information you provide us is given or sold to third-party organizations.

DROP-SHIPPED ITEMS: Some of our cages are drop shipped directly from the manufacturer. In these cases your name,
address and phone number are given to facilitate timely delivery. If you would like more information about whether the
cage you ordered falls into this category please contact our customer service department.

CHOICE OPT/OUT: If you do not wish to receive communications from us, please indicate your preference to opt out
by contacting at 1-888-CAGE-4-LESS or Click Here.

SECURITY: We use Secure Socket Layer (SSL) that protects your information whenever you place an order or access
your account. The SSL encrypts all data you provide before it is sent to us.